Coal Great Satisfaction Guarantee

We want you to be 100% satisfied with your purchase. If, for any reason, you are not satisfied with your purchase you can return the product for a full refund in accordance with the following procedures:

  1. Timing. You have thirty (30) days from receipt of the product to return a product.
  2. Refund. All products must be unopened and in their original packaging to be considered for a refund. If you believe that a product is defective in any respect or you are dissatisfied with the quality of the product, please contact us at the  email listed below so that we may work with you to remedy the problem. No shipping costs are refundable.
  3. Shipping Labels and Fees. You can mail your order back to: 4210 L B McLeod Rd. #106, Orlando, FL 32811. All costs of return shipping shall be borne by the customer.
  4. Notification. Once we receive your returned product(s), you will be notified via email that we have received your returned product(s).
  5. Processing. It may take at least one (1) week to process your return and it may take up to two (2) billing cycles for the refund credit to appear on your statement.
  6. Third Party Websites. If you have purchased any Coal Great products from a third party website, the returns relating to those products shall be governed by the particular third party's return policy.
  7. Contact. If you have any questions about your product or this Return Policy, please contact us at [email protected]